Complaints

Grievance Redressal

At Abhiyan Capital, it is our endeavour to go the extra mile and provide exceptional customer experience at every interaction. Our team constantly works on making your journey with us consistently simpler, faster and easier than before. We know, however, that you might have an interaction with us that is less than ideal and would want to escalate it in order to reach a resolution. Should that be the case, please email us at contactus@abhiyancapital.com
or
you can reach out to us at our customer care number: 91-900 444 5144

You can also write a letter to us on the following address:
Customer Service Department
Abhiyan Capital
Dowell Fiscal Services Pvt Limited
710A-713, Spaze Platinum Tower,
Malibu Towne, Sector-47
Sohna Road, Gurgaon
Haryana: 122018

After interacting with our team, if you feel the resolution that has been suggested by our team is unsatisfactory or not suitable to your needs, you may then reach out to the Nodal Officer. The Nodal Officer can be contacted anytime from Monday to Saturday between 9:30 AM and 5:30 PM.

In case the complaint is not redressed within a period of one month or the customer is not satisfied with the reason of delay convened to him / her, then he /she may file complaint with NBFC Ombudsman either through the complaint lodging portal of the Ombudsman at https://cms.rbi.org.in or at the following address:

The NBFC Ombudsman, c/o Reserve Bank of India,
Sansad Marg, New Delhi- 110001
Telephone No. 011-23724856
Fax No.: 011-23725218-19
E-mail: nbfconewdelhi@rbi.org.in